Radley Fabric 5-Piece Sectional Sofa, Created for Macy's
Product details
Web ID: 1346302Ratings & Reviews
264 customer images
1,224 reviews
Good to start not good long term use
Very pretty couch, roomy, and comfy 3 pieces with the lounging portion. Bought light gray. The material is not forgiving if you have kids and pets. Even well behaved ones. I have had 4 years. I keep couch covered 90 % of the time but material is pilling some, areas that aren’t covered appear dingy, some cushions and pillows losing shape. A couple minor stains do not lift out with spot treatment. This is a family room couch in a clean house with kids that aren’t spilling or jumping on furniture . It should be holding up better. Previous furniture owned took more abuse and held up much better for longer. I think the upholstery is the issue. Maybe better if microsuede. Don’t buy if you plan to keep nice long-term but use it daily. Material fine for a living room nobody uses. Size is great for large families!
Recommends this product
Uncomfortable sofa
I purchased this sofa about a month ago after visiting the Macy‘s at Barton Square Mall in Austin. It is very important to me that any sofa I purchase is, first of all, very comfortable. I sat on several Radley sectionals on the floor. They were comfortable . Once mine was delivered, it was extremely firm and uncomfortable. I called customer service and was assured that it would get softer with use. Well after a month of sitting, bouncing, sleeping, and lounging on this sofa it’s still awful. I went to the store and sat on the sofas there again just reassure myself that I had been correct. I spoke with a sales person about the possibility of returning mine. He told me that I should have done it within three days. That was the first I’d heard of that. I still think it’s beautiful but I didn’t purchase it as something to look at. I’m very disappointed.
Repeat buyer. will NOT buy again!
This couch used to be amazing. Bought it again for our first home and it is TERRIBLE QUALITY. Within 6 months the cushions have sunk. It looks like a 20 year old couch. I used to recommend this couch to people. Now, I warm them. Don't Buy It!
I love it
I added the couch with some extra pieces I love it
Nah…
I wouldn’t buy this couch again. It’s been 60 days and the spot my husband sits in is already flattening and not bouncing back. He’s not that heavy. Also the corner piece has a different feel, much stiffer like a different foam. The couch looks beautiful but inferior cushions.
Worst customer service
They forgot 1 piece of a 5 part modular sofa, as well as accompanying accent pillow. Have called Macys over 7 separate times with no substantive information or delivery date of missing piece. Still don’t know when this will be rectified. Avoid at all costs.
Good Quality
We’ve hade a configuration of this couch for about 3 years. We’re not super high traffic, but I am 6’ 210 lbs and the couch has held up well to my ups and downs, etc. it was a bit pricey compared to some others but I have been really happy with the quality of this couch. I think it will last 20 years if treated appropriately (no kids using it as a jungle gym, etc.).
Warranty is worthless
We have loved the couch but the warranty is a scam. Because my 4 year old couch has stains on other parts of the couch they will not replace the zipper of the chaise! Even though they did about a year ago on a different cushion which means we can't even get the money back from the warranty since they covered one thing in the last 4 years. Seems like I was set up and lied to. It also feels like families are being taken advantage since the warranty is definitely to good to be true